Privacy Policy

We promise to respect your privacy. We guarantee that we will not pass on your details to third parties unless required to do so by UK law and that all customers peronal details are held securely. We will only contact you if you request to be contacted through joining our mailing list or if we need to contact you in order to expedite your order.

We operate a policy of shredding private information when no longer needed and for this we utilise a special secure and certified shredding company.

Security Policy

Payments on this website are all processed through Sagepay. No customer credit card details taken on this website are passed on to Eternal Skincare. Please visit our Security page to read more about Sagepay's secure online payments.

Whenever you provide information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

If you need any further information do not hesitate to contact us.

What is a cookie?

A cookie is a small file stored on a user's computer which helps to improve your experience on a particular website.

How do they work?

The first time that you visit a site which uses cookies, a cookie is downloaded to your computer. This can contain a variety of information to improve your visit on the site, such as language preferences.

The next time you go back to that website, your browser checks for a stored cookie, and sends information back to the website. The website can then tailor content appropriately (for example, display the English version of the site).
Cookies used on our website

We use the sessionid cookie so that we can identify you with your session. (A 'session' is a single visit to a website, from the first to last page you visit). This allows you to build up a shopping cart, authenticate and use your account area, and proceed through the checkout pages to submit an order.

We use the origin and origin_cancelled cookies to store your location down to country level. This allows the site to calculate which store is the best store for you dependant on your location.

We use the csrftoken cookie to avoid against Cross Site Request Forgery attacks. For more information see here: http://en.wikipedia.org/wiki/Cross-site_request_forgery

These cookies are classed by the Information Commissioner’s Office (ICO) as 'minimally intrusive'.

Below, we have specified the cookies used on our website, the type of information they contain, and how long they are stored on your computer.

sessionid

Name Typical Content Expires
sessionid (random number) alpha-numeric value 2 weeks
origin alpha-numeric value When you close your browser
origin_cancelled alpha-numeric value When you close your browser

Google Analytics

This is to ensure that we are able to monitor and understand what content is most popular and the site traffic statistics.

These cookies are classed by the Information Commissioner's Office (ICO) as 'minimally intrusive'.

For more information, see the Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.

Name Typical Content Expires
_utma randomly generated number 2 years
_utmb randomly generated number 30 minutes
_utmc randomly generated number When you close your browser
_utmz randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months

AddThis

Our website contains 'Share' buttons to enable visitors to easily share content via email and social websites. When content is shared, AddThis sets cookies to capture visitors sharing preferences for analytics purposes.

These cookies are classed by the ICO as 'moderately intrusive'.

Further information on AddThis' privacy and data practices can be found on the AddThis website.

Name Typical Content Expires
ssc alpha-numeric value 2 years
ssh alpha-numeric value 2 years
sshs alpha-numeric value 2 years
uit alpha-numeric value 1 day
loc alpha-numeric value 2 years
dt alpha-numeric value 2 years
di alpha-numeric value 2 years
uid alpha-numeric value 2 years
psc alpha-numeric value 2 years